Shipping Policy

1. Order Processing & Dispatch

• All orders are typically processed and dispatched within 2–5 business days after confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During peak periods, sales events, or high order volumes, dispatch timelines may be slightly extended.

If there is any significant delay in processing your order, our team will notify you via email or phone.

2. Estimated Delivery Time

Delivery timelines depend on your location and courier service availability:

• Metro Cities: 3–6 business days
• Other Locations: 5–10 business days

Please note that delivery timelines are estimates and may be affected by external factors such as weather conditions, logistics disruptions, or regional restrictions.

3. Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping details at the time of placing the order. We are not liable for delays or failed deliveries caused due to incorrect or incomplete address information.

If you notice an error in your address, please contact us immediately. Changes may only be possible before dispatch.

4. Undelivered Orders

If an order is returned to us due to:

• Incorrect shipping address
• Failed delivery attempts
• Customer unavailability

The order may be subject to re-shipping charges or applicable handling fees.

5. Lost or Stolen Shipments

Once an order has been marked as delivered by the courier partner, NOVA FINDS PRIVATE LIMITED shall not be held responsible for lost or stolen packages. In such cases, customers are advised to:

• Check with neighbors or building security
• Contact the courier service directly
• Report the issue to local authorities if required

6. Out-of-Stock Situations

If an item in your order is temporarily unavailable:

• We may delay dispatch until all items are ready, or
• Inform you about partial shipment or alternative options

Our team will communicate with you in such situations.

7. Return Requests Related to Shipping

Return requests must be raised as per our Return & Refund Policy within the specified timeline. Products must be:

• Unused and in original condition
• Returned with packaging, accessories, and invoice

8. Acceptance of Policy

By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

9. Contact Information

For any shipping-related queries or assistance, please contact us: